How do you think about knowledge?

James Fallows applied an interesting (and amusing) distinction to some current knowledge management software in last Sunday's New York Times Business Section Techno Files: Humans vs. Computers, Again. But There's Help for Our Side.

The underlying intellectual question about knowledge management is whether people actually think of knowledge as a big heap of laundry just out of the dryer, or as neatly folded pajamas, shirts and so on, all placed in the proper drawers. The "big heap" theory lies behind some of the programs: we don't care where or how things are stored; we just want to find certain pairs of socks - or P.D.F. files - exactly when we need them. The "folded PJ's" theory guides a variety of programs that let you mark information as it shows up - for instance, tagging an article you know you want to refer to later, when shopping for a new car. Brains work both ways, and the ideal K.M. software will, too.

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Knowledge Management and the Searchable Heap from Common Craft - Online Community Strategies on April 29, 2004 10:44 AM

Bill Anderson at the new Praxis101 weblog pointed me to an article by James Fallows from the New York Times (purchase req) that asks a fundamental question about how we look at “knowledge”. The underlying intellectual question about knowledge managemen... Read More

The underlying intellectual question about knowledge management is whether people actually think of knowledge as a big heap of laundry... Read More

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